Privacy Policy

Welcome to Bali Handpan Festival! We understand the importance of your privacy and want you to know that we value and respect it. Our website complies with Indonesian law to ensure that your personal information is collected and used in a way that benefits you. 

Our Privacy Policy outlines when and why we collect your personal data, how we use it, where we store it, and when we may disclose it to others. We do this only when it’s necessary to provide you with the service(s) you’ve chosen, such as buying tickets or applying as a trader. We never sell, rent, or trade your personal information to other companies for marketing purposes.

Please take the time to read our Privacy Policy carefully so that you can fully understand our policies and practices regarding your information. If you don’t agree with our policies and practices, you can choose not to use our website. By accessing or using our website, whether or not you purchase any of our services or create an account with us, you agree to this Privacy Policy.

About Us:

Our website is owned and operated by Bali Handpan Festival. Bali Handpan Festival acts as the “data controller” for any personal data it collects, processes, and holds about you, unless otherwise notified.

Ticketholders 

If you would like to purchase a ticket to the Festival you will first need to register your details on our registration site operated by our service provider, See Tickets. To process your registration, we collect your Identity Data and Contact Data and add this information to our registration database. If, during the registration process, you tick the box to sign up to receive our newsletter, we will use your Contact Data to add you to our newsletter database and send you newsletters. 

If you are purchasing tickets with a view to attending the Festival as a Ticketholder, we will need to collect a certain amount of personal data, including your Identity Data, Contact Data, and Financial Data, in order to verify your ticket eligibility and the information provided in your registration, process and fulfil your ticket order, produce, and dispatch your Festival ticket, and to ensure the safety and security of everyone attending the Festival. In addition, we may collect your Health Data to facilitate accessibility arrangements or the provision of medical assistance. The Festival site has security cameras which may record your image as you move around the site. We use these to ensure the safety and security of everyone attending the Festival. 

We may also use your personal information for the following purposes: 

• To provide customer service and support. 
• For other business purposes, such as research and analysis, business development and planning, determining the effectiveness of, and improving, the Festival. 
• To send you information which we think you may find interesting (such as details about future events), in accordance with your marketing preferences. 
• To comply with legal or regulatory requirements. 
• To help us establish, exercise, or defend legal claims. 
• To administer and manage our relationship with you, such as responding to communications. 
• To send transactional and service messages in relation to your ticket 

When you visit our website and only use it for information, we collect data that your browser sends to our server. This information may include:

• The IP address of the device used

• Information about the browser type, browser version and about the operating system used

• The time and duration of the visit, information about the Internet service provider

• Reference / exit websites

We need the data to show you our website, and we also use it to improve the user experience, maintain stability, and ensure security. Our legal basis for processing this data is our legitimate interests.

1. We use cookies and other similar technologies on our website. Cookies are small text files that get stored on your device through your browser. They help transfer information to the website, such as settings or data for system exchange. This makes our website more user-friendly and efficient. By using our website, you consent to our use of cookies, which also helps us pursue our legitimate interests. Please note that cookies cannot harm your device.
   For more information about cookies, visit allaboutcookies.org.
2. When you making contact   
   If the purpose of getting in touch is to finalize a contract that you are involved in or to take actions leading up to finalizing a contract, then fulfilling the terms of the contract serves as an additional legal foundation.
3. Online website forms
   Our website provides online forms for fans to send their proposals and participate in the festival’s creation. These forms gather information such as name, email, gender, date of birth, phone number, address, and country.