GENERAL

By purchasing and possessing a BALI HANDPAN FESTIVAL ticket, you agree to the following terms and conditions: 

1. The lineup of artists and attractions may be subject to change.
2. Trading or promotional activities within the venue are not allowed without prior consent from Bali Handpan Festival.
3. Items featuring unauthorized event logos and unapproved professional recording equipment must be surrendered to staff.
4. Personal photography equipment is permitted, but only for non-commercial use. If any material is subsequently used for commercial purposes, the bearer agrees to pay the Artist/Bali Handpan Festival. Permission must be obtained prior to taking photographs, videos, or audio recordings for commercial purposes.6. Do not buy tickets or goods from 3rd party traders/touts without seeking ticket validity from Bali Handpan Festival first. There is no guarantee of tickets’ validity for entry without this and you could be refused entry to the event.

5) By agreeing to these terms and conditions, you give permission for your image to be used in any audio or visual recording without any fee. This may include CCTV footage or recordings by police or security staff, for the purpose of customer safety and crime prevention. 

6)These terms and conditions are regulated by Indonesian law, and any disputes related to them will be handled exclusively by English courts.

Age of participants

– Anyone under the age of 16 must be accompanied by an adult ticket holder who is 18 years or older. The adult must stay on the premises for the entire weekend as the guardian of the minor. Unaccompanied minors under 16 are not permitted on the premises.

– We do not assume any responsibility or liability for the care or supervision of anyone under the age of 18 on the premises.

TICKETS

1. You can buy tickets for the Bali Handpan Festival safely and easily on our official website. Our secure online platform accepts card payments, ensuring a safe and reliable transaction process.
2. Please follow the rules for tickets and wristbands at the event. 
3. Reselling tickets for more than face value is not allowed, and wristbands are necessary for entry. 
4. Keep your tickets safe until exchanging them for a wristband, which must be worn at all times. 
5. Duplicating and reselling tickets is considered fraud and may result in legal action. Lost or stolen tickets and wristbands will not be replaced. Prior written consent is required for marketing or promotion use.

REFUNDS

Bali Handpan Festival will only consider refunds in the event of a major cancellation, material alteration, or special exception determined at their sole discretion. A major cancellation refers to the cancellation of the entire event, not just a rescheduling. If only one or more days of the event are cancelled, only a proportionate partial refund may be offered. Material alteration refers to a change (other than a rescheduling) that, in the opinion of Bali Handpan Festival, significantly alters the event compared to what ticket purchasers could reasonably expect. It’s important to note that changes to the lineup, adverse weather conditions, changes to individual band members, curtailment of the event where most of it is still performed, and delays to starting the event are not considered material alterations.

SAFETY

Please note that Bali Handpan Festival is not responsible for any personal or property damages, losses (including surrendered items), or injuries that may occur during the event, unless they are caused by our own negligence. Attending the event is at your own risk, so please ensure that you store your belongings securely and take care while on the premises. Please be aware that we reserve the right to take legal action against anyone who causes damage to the site or its infrastructure, or who harms any other person at the event or on the site.

Here are some guidelines to ensure a safe and enjoyable event experience for everyone:

1. We reserve the right to remove any customers who violate our terms and conditions, without refund, or deny entry to those who do not comply. This includes any violent or aggressive behavior towards other customers, vendors, or staff.
2. Carrying illegal items or engaging in illegal activities will not be tolerated and may result in being handed over to the police, refused entry, or evicted without refund.
3. Throwing gas, aerosol, or similar containers onto fires is extremely dangerous and will result in immediate eviction. Let’s all have a fun and safe time at the festival!
4. Please refrain from bringing airhorns, fireworks, flares, sky or ‘Chinese’ lanterns to the event as they are prohibited.
5. Attendees under the age of 18 are not allowed to bring or purchase alcohol on site. It is illegal for anyone over 18 to purchase alcohol for someone under 18. We’ll ask for identification for anyone who appears to be under 21 years old.
6. Anyone who violates these rules or refuses to surrender prohibited items may be evicted from the event. Surrendered or confiscated items will not be returned.
7. You must comply with any and all instructions given to you by us and/or Event staff and stewards.
8. All fires must not be left to burn unattended at any time.
9. The burning of plastics, bedding, tents, furniture etc. is not permitted anywhere on site.
10. Smoking is not permitted in enclosed public spaces or buildings. Only at specially marked places and outside.
11. Excessive exposure to loud music may cause damage to your hearing.
12. Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
13. The use of drones or similar equipment for any reason is prohibited on or near the Event without permission from Bali Handpan Festival.

We look forward to welcoming you!